SHIPPING & RETURNS
Shipping Policy
UK orders
Standard Uk delivery is recorded and tracked and costs £4.99 taking, 3-5 Uk working days and orders over £120 are free. 1-2 day delivery costs £6.99 and orders over £160 are free. To receive sooner please place your order before 3pm or your item(s) will be shipped the next working day.
SPECIAL DELIVERY 3-5 DAYS costs £15, Your order will be delivered in person.
EU orders
Shipping to European countries costs £8 for standard delivery which takes 5-6 working days, Free delivery on orders over £150. A tracked option is also available which costs £13.50 and takes 3-5 days to deliver. Free delivery on orders over £180. Custom taxes will be payed at the customers expense.
Exchange Policy
You have 14 days from the shipping date to exchange your purchase from Velour. We do not off a free returns label so this will be at customers expense.
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The items must have all their labels and be in perfect condition.
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The items must be unworn and unwashed.
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The items must be returned in original packaging.
If you receive a faulty item please return to us within 30 days. make sure you have your receipt of the faulty goods. Contact the team via, instagram or via email enquiries@velour.co.uk Hats, T-shirts and Hoodies
Refunds Policy
Refunds
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We Only offer a refund to customers if the item is faulty.
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Please contact the team within 14 days of receiving your goods.
Please note that:
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Items must be unworn and unwashed.
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Items must be returned in the original packaging.